如果我們來到一個比較高檔的酒店,酒店的服務生(門童)會主動來幫忙:
(1)May I help you with your luggage?
您需要我幫忙搬行李嗎?
不需要幫助,可以選擇委婉拒絕:
(2)No, thanks. I’ll take it myself.
不,謝謝,我可以自己來。
選擇接受幫助一般需要支付小費:
(3)Sure. It’s very kind/nice of you to do that.
你真是太好了!
沒有服務生bellboy主動來詢問時,可以請前台幫忙:
(4)Can I have a bellboy help with my bags?
能派一個服務生幫我搬行李嗎?
搬運行李后記得給小費:
(5)Here’s the tip for you. Thanks for your help.
這是你的小費,謝謝你的幫助。
在前台辦理入住Check in可以這樣表達:
A: (6)What can I do for you?
我有什麼可以幫助你的?
B: (7)I have made a reservation for a single/standard room online. And I’d like to check in now.
我在網上預定了一間單人間/標準間,我想現在辦理入住。
A: (8)May I have your passport, please.
能出示一下您的護照嗎?
B: (9)Sure.Here you are.
好的,給你。
A: (10)Here is your booking. You have a single room for three nights,so checking out on Thursday. Right?
這是您的預定信息:您訂了三個晚上,所以周四退房,對嗎?
B: (11)Yes, that’s correct.
是的,沒錯。
前台的服務人員往往會先問你對房間有沒有要求:
(12)Do you have any requests for the room?
您對房間有什麼要求嗎?
衛生、環境、房型等很多需求,你可以這樣表達:
(13)I’d like my room to be clean and quiet.
我需要我的房間很干凈、很安靜。
(14)I’d like a room with a view of the sea/city.
我想要一個能夠看到海景/城市全景的房間。
【小擴展】with a view of:擁有…的視野
(15)Does the room have independent bathroom?
房間有獨立衛生間嗎?
(16)Do you have 24-hour hot water shower?
你們是24小時熱水供應嗎?
(17)Is there any place for me to keep my valuables?
有沒有地方可以讓我保存貴重物品?
(18)Does the room have toiletries?
房間有洗漱用品嗎?
【詞匯小擴展】各種洗漱用品怎麼說?
· toiletry 洗漱用品
· soap 香皂
· body wash 沐浴乳
· shampoo 洗發水
· conditioner 護發素
· lotion 護膚霜
· toothbrush 牙刷
· toothpaste 牙膏
房間確定后,前台的工作人員會這樣告知:
(19)So, your room number is 305. It’s on the third floor. You can take the elevator over there.
你的房間號是305,在三樓,您可以乘坐那邊的電梯。
另外,在入住的過程中,也有很多時候需要我們禮貌地提出請求:
(20)Can I have someone make my bed/clean my room?
可以讓人整理下我的床鋪/清掃下我的房間嗎?
【小擴展】make bed 鋪床、整理床鋪
(21)Please change the towels and the sheets for me.
請給我換毛巾和床單。
(22)We have run out of toilet paper.
=We have used up our toilet paper.
我們的衛生紙已經用完了。
【小擴展】重點詞組:run out of/ used up 用完、用光
(23)Do you have a power converter/a laundry service?
你們有電源轉換器嗎?/你們提供洗衣服務嗎?
最后就是關于投訴和報修出現的「問題」:
(24)I wanna make a complaint. The staff has a poor attitude.
我想要投訴,那位員工態度不好。
上網遇到問題,可以說:
(25)I can’t get online.
我不能上網。
(26)The Internet speed is too slow.
網速太慢。
(27)The Internet keeps dropping its connection.
網絡總是掉線。
衛生間也是容易發生問題的場所:
(28)The toilet is blocked.
廁所堵了。
(29)There’s a bad smell in the bathroom.
=It‘s stinky in the bathroom.
衛生間很臭。
如何表達屋里的設施出故障了?牢記替換句式即可:
(30)There’s something wrong with the air conditioner.
空調出故障了。
【小擴展】實用替換句式
There’s something wrong with…
……出故障了。
例如:
There’s something wrong with the lamp.
燈出故障了。
There’s something wrong with the room card.
房卡出故障了。